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DiamondScale Your Brand

To scale your online reputation, you need to manage Google listings, orchestrate review campaigns and showcase your expertise all while delivering great service.

BUT there are challenges …

  • How do we handle bad reviews from unreasonable customers?

  • We do great work, why don’t we get more reviews?

  • What are local citations and why are they important?

  • How do we handle bad reviews from unreasonable customers?

  • We do great work, why don’t we get more reviews?

  • What are local citations and why are they important?

FANNIT understands the importance of maintaining a stellar online reputation, so we specialize in reputation management and review campaign services designed to enhance your brand’s credibility and trustworthiness.

What We Do:

Google Local Listing Management

Ensure your business appears prominently in local search results with our Google Local listing management services. We’ll optimize your listing with accurate business information, compelling visuals, and positive reviews to attract more customers and drive organic traffic to your website.

Review Campaign Management

Turn satisfied customers into brand advocates with our review campaign management services. We’ll design and execute targeted campaigns to encourage customers to leave positive reviews on platforms like Google, Yelp, and Facebook, helping you build a positive online reputation and attract more business…

Local Citation Management

Increase your online visibility and improve your search engine rankings with our local citation management services. We’ll ensure that your business information is consistent and accurate across online directories, helping you build trust with search engines and potential customers alike.

Google Local Listing Management

Ensure your business appears prominently in local search results with our Google Local listing management services. We’ll optimize your listing with accurate business information, compelling visuals, and positive reviews to attract more customers and drive organic traffic to your website.

Review Campaign Management

Turn satisfied customers into brand advocates with our review campaign management services. We’ll design and execute targeted campaigns to encourage customers to leave positive reviews on platforms like Google, Yelp, and Facebook, helping you build a positive online reputation and attract more business…

Local Citation Management

Increase your online visibility and improve your search engine rankings with our local citation management services. We’ll ensure that your business information is consistent and accurate across online directories, helping you build trust with search engines and potential customers alike.

Why Choose FANNIT for Your Reputation Management Needs?

01

Expertise and Industry Experience

With years of experience in digital marketing and reputation management, our team has the knowledge and expertise to help you build and maintain a positive online reputation.

02

Customized Solutions

We understand that every business is unique, which is why we tailor our reputation management services to meet your specific needs and objectives. Whether you’re looking to improve your search engine rankings, attract more customers, or build trust with your audience, we’ll create a customized plan that works for you.

03

Measurable Results

We believe in data-driven decision-making. With detailed analytics and reporting, you’ll have full visibility into the performance of your reputation management campaigns, allowing you to track progress and make informed decisions about future strategies.

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Frequently Asked Questions

How can a business recover from a negative online reputation?

Recovering from a negative online reputation involves a strategic approach to improve public perception. This includes addressing negative reviews with empathy, implementing a proactive review collection strategy to build up positive feedback, enhancing your online presence with valuable content, and actively engaging with your audience. FANNIT helps businesses navigate reputation recovery by crafting a customized plan to rebuild trust and showcase the positive aspects of your brand.

Why is local reputation management important?

Local reputation management is crucial because most customers rely on online reviews and local listings to choose a business, especially in service-oriented industries. A strong local reputation helps your business stand out in local search results, builds trust with potential clients, and drives more leads by making your business appear credible and customer-focused.

What are the key components of a local reputation management strategy?

A local reputation management strategy includes:

  • Review Management: Encouraging positive reviews and addressing negative feedback constructively.
  • Google Business Profile Optimization: Ensuring accurate business information, responding to reviews, and updating photos.
  • Local Listings Management: Keeping your business information consistent across directories like Yelp, Angie’s List, and Yellow Pages.
  • Social Listening: Monitoring mentions and reviews across social media to stay responsive to customer feedback.
  • Content Creation: Publishing positive content and success stories to strengthen your reputation.
What is local reputation management?

Local reputation management involves actively managing and enhancing your business’s online reputation within your local area. This includes monitoring online reviews, ensuring accurate business information on local listings, responding to customer feedback, and building a strong, positive presence in your community. Effective local reputation management helps increase trust, attract new customers, and retain loyal clients.

How do you monitor online reviews and ratings for a local business?

We use specialized tools to monitor reviews across major platforms like Google, Yelp, and Facebook. Our team tracks your ratings, analyzes customer sentiment, and sends alerts for new reviews. This allows us to respond promptly to both positive and negative feedback, ensuring your business stays engaged with your audience and maintains a positive reputation.

How can a business improve its online reviews and ratings?

Improving online reviews and ratings involves delivering excellent service, actively requesting feedback from satisfied customers, and making it easy for clients to leave reviews. FANNIT helps businesses develop review campaigns, guides teams on when and how to ask for reviews, and ensures that positive experiences are encouraged to be shared online.

What are some best practices for responding to online reviews?

Best practices for responding to online reviews include:

  • Respond Promptly: Show customers you value their feedback by responding quickly.
  • Thank the Reviewer: Express appreciation for both positive and negative feedback.
  • Stay Professional: Keep responses polite, respectful, and solution-oriented.
  • Address Specifics: Mention details from the review to show you’re listening.
  • Invite Further Discussion: For negative reviews, invite the customer to discuss the issue privately to find a resolution. These practices demonstrate that your business is responsive, values feedback, and is committed to customer satisfaction.

We Love Competing for Our Clients

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“FANNIT has been great to work with from the beginning. The way they keep marketing accountable to sales is refreshing and their focus on reporting and tracking has allowed me to understand the impact my campaigns are having.”

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Dan Rawls

Owner/Founder At Precision Tree Service

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“Working with Fannit for the last several years has been a wonderful experience! They’re great to work with and have helped us scale our business and provide valuable strategy and insight into how to achieve our goals.”

Liz Long
Liz Long

Owner At Carpet to Go

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“FANNIT’s services resurrected my business and made me a viable, productive company again. I am now stronger than ever in 40 years of business. It felt like a miracle that FANNIT knew how to get New Life Rockeries back into the…”

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Neil Eneix Sr.

Owner at New Life (B&D) Rockeries

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