Online Reputation Management Services

We specialize in crafting bespoke Online Business Reputation Management strategies that yield measurable results.
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In today’s digital landscape, your online reputation is often your defining asset. Consumers heavily weigh reviews and online mentions when forming opinions about businesses, making Online Reputation Management (ORM) crucial for brand credibility.

With years of experience and a proven track record, Fannit is your go-to choice for effective and strategic ORM services. We specialize in tailored campaigns that elevate your online presence and safeguard your reputation.

The aim of this page is to navigate you through the essentials of ORM, highlighting why it’s vital for modern businesses and how Fannit can be your strategic partner in this domain.


reputation management services

What is Online Reputation Management (ORM)?

Online Reputation Management, commonly known by its acronym ORM, is a multifaceted discipline within digital marketing that deals with creating, maintaining, and recovering the online image of a brand, business, or individual.

Online Reputation Management is the strategic approach to shaping public perception of a brand or business by influencing the information that appears about it online. The core objectives of ORM include:

  • Monitoring: Continuously tracking what is being said about your brand across various online platforms.
  • Repair: Addressing any negative mentions or reviews by either removing them, if possible or by counterbalancing them with positive content.
  • Enhancement: Amplifying the visibility of positive information related to your brand, including customer testimonials, positive news, and other affirming content.

At Fannit, we offer a full spectrum of ORM services that encompass these core objectives. Our strategies are backed by robust data analytics, deep industry knowledge, and years of hands-on experience.

The Necessity of ORM in Modern Business

The impact of online reputation on brand credibility and customer trust cannot be overstated. According to a survey by BrightLocal, 82% of consumers read online reviews, and 84% trust online reviews as much as personal recommendations.

A few negative reviews or harmful mentions can substantially erode your brand equity, driving potential customers to your competitors.

The essential role of ORM lies in its ability to:

  • Preserve Brand Integrity: Ensure that your brand message remains consistent and unblemished across all online platforms.
  • Foster Customer Loyalty: A well-managed online reputation can result in a loyal customer base that not only returns but also refers others.
  • Improve Business Metrics: Positive online reputation correlates with key business metrics like customer acquisition costs and lifetime value.

Everyone these days seems to require validation before making a purchase; they won’t proceed without first checking reviews. We are naturally wired to trust our personal referral systems, making the importance and need for Online Reputation Management even more salient.

Key Components of Online Reputation Management Services

In the competitive and ever-evolving landscape of digital marketing, Online Reputation Management (ORM) has emerged as a cornerstone of brand sustainability.

At Fannit, we emphasize a three-pronged approach to ORM, each component synergistically contributing to the overarching strategy. This framework ensures your brand not only survives but thrives in the digital arena.


Monitoring is the foundational element of an effective ORM strategy. In an era where a single tweet or customer review can go viral, keeping a vigilant eye on brand mentions, customer feedback, and online conversations is crucial. Key aspects of monitoring include:

  • Social Media Scanning: Regularly track mentions of your brand on platforms like Twitter, Facebook, and Instagram.
  • Review Site Monitoring: Actively follow customer reviews on platforms like Google My Business, Yelp, and industry-specific sites.
  • Search Engine Surveillance: Keep tabs on search engine results to understand how your brand is perceived.

At Fannit, we deploy cutting-edge tools and algorithms to ensure real-time tracking of your online reputation. Coupled with a meticulous reporting system, we ensure you’re always in the loop.


The second pillar in our ORM framework involves repair strategies to tackle negative reviews and misleading information. Effective repair measures include:

  • Content Removal: When possible, work with platforms to remove false or damaging information.
  • Counter-Narratives: In cases where removal isn’t feasible, counterbalance negative mentions with factual and positive stories.
  • Response Management: Address negative reviews in a professional manner, showing commitment to customer satisfaction.


Enhancement is all about strategically promoting positive content to improve your brand’s online visibility. This component is paramount in creating a sustainable and positive online reputation. Techniques include:

  • Content Amplification: Use SEO-friendly articles, blog posts, and press releases to dominate search results with positive information about your brand.
  • Social Proof: Leverage customer testimonials and positive reviews to build social proof.
  • Engagement: Regularly interact with your audience through social media, webinars, or blogs to maintain a positive brand image.

Through the systematic implementation of these enhancement techniques, Fannit has successfully amplified numerous brands’ online presence, resulting in increased customer trust and improved ROI.

How to Choose an ORM Service

Selecting the right Online Reputation Management service is a pivotal decision that can significantly impact your brand’s future trajectory.

Choosing an online reputation management company isn’t something you can decide on the spot. You want to ensure they have a positive reputation and that you’re selecting one of the best reputation management companies available.

With a plethora of options available, it can be challenging to determine which service will yield the optimal outcomes for your specific needs. Fannit, with its years of experience and proven track record, recommends focusing on the following factors when choosing an ORM partner.

Reputation Management Services Reviews

One of the most reliable ways to assess the efficacy of an ORM service is through client reviews and testimonials. Customer feedback can provide unfiltered insights into a company’s expertise, reliability, and results.

  • Google My Business: A broad platform that covers most industries, suitable for general evaluations.
  • Industry-Specific Forums: Look for reviews in forums related to your sector for nuanced feedback.
  • Trustpilot: Known for its rigorous verification process, thus ensuring that the reviews are genuine.
  • LinkedIn: Recommendations and testimonials on this platform often come from industry professionals.

At Fannit, we encourage prospective clients to scrutinize our reviews and testimonials, confident that our reputation speaks volumes about our commitment to excellence in ORM services.

Industry Experience

While a strong general background in ORM is valuable, having industry-specific expertise takes it a step further. Each industry has its unique challenges and opportunities when it comes to managing online reputations.

Therefore, it is crucial to choose a partner well-versed in your industry’s peculiarities. Benefits of industry-specific expertise include:

  • Custom-Tailored Strategies: ORM solutions are designed around the nuances of your industry for maximal impact.
  • Efficient Resource Allocation: Experience enables better prediction of what strategies will yield the best ROI, saving both time and resources.
  • Insider Knowledge: Understanding of industry trends, competitors, and target audience behavior for a comprehensive approach to ORM.

Our Approach to Online Reputation Management

At Fannit, we understand that effective Online Reputation Management (ORM) is more than just a set of reactive measures; it’s a proactive and strategic initiative designed to foster long-term brand credibility and growth.

Here’s a detailed overview of our client-centric approach to ORM, which combines the science of data analytics with the art of digital marketing.

Initial Assessment

Before diving into active ORM campaigns, we conduct a rigorous initial assessment to understand your brand’s current online reputation landscape. This sets the groundwork for all future actions and decisions.

  • Conducting a Reputation Audit: We analyze existing online mentions, reviews, and content associated with your brand. This provides us with a comprehensive snapshot of your current reputation.
  • SWOT Analysis: We undertake a Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis specific to your ORM needs. This helps us identify the areas that need urgent attention and those that can be leveraged for positive brand promotion.

Custom Strategy Formation

Based on the initial assessment, we formulate a tailored ORM strategy that aligns with your brand’s unique needs and objectives.

  • Goal Setting: Whether it’s enhancing positive brand mentions, mitigating negative reviews, or establishing thought leadership, we set clear and measurable goals tailored to your needs.
  • Target Audience Identification: Knowing your audience is crucial for effective ORM. We segment your audience based on demographics, psychographics, and online behavior to ensure that our strategies resonate with the right people.

Implementation and Monitoring

After the custom strategy is in place, the next phase is meticulous implementation followed by continuous monitoring.

  • Strategic Actions: Utilizing the formulated strategies, we engage in proactive and reactive ORM measures. This can range from content creation and SEO optimization to addressing negative mentions and leveraging positive reviews.
  • Key Performance Indicators (KPIs): We don’t just implement; we monitor. Through real-time analytics and KPIs such as sentiment analysis, brand mentions, and customer engagement rates, we continually assess the impact of our actions.
  • Ongoing Optimization: ORM is not a one-off task but a continuous process. We consistently refine our strategies based on performance metrics, ensuring your brand is always presented in the best light.

Our client-focused approach, coupled with our technical expertise and industry experience, equips us to offer ORM services that are not just effective but also aligned with your long-term business objectives.

Why Choose Fannit for Your Online Reputation Management Needs

In the labyrinth of Online Reputation Management (ORM) providers, Fannit distinguishes itself through a potent mix of experience, expertise, and a steadfast commitment to client success.

Here are compelling reasons why Fannit should be your go-to choice for safeguarding and enhancing your brand’s online reputation.

Proven Track Record

In an industry where results speak louder than words, Fannit’s proven track record is our most compelling credential. Review management is at the core of what we do.

With over a decade of experience in the digital marketing and ORM sectors, we’ve successfully navigated the complexities of ORM for a multitude of businesses across various industries.

Our portfolio is embellished with case studies that demonstrate substantial improvements in brand perception, customer engagement, and ROI.

  • Years of Experience: A decade-long tenure in the industry has endowed us with the insights and expertise needed to deliver consistently excellent results.
  • Successful Case Studies: From repairing tarnished reputations to proactively building brand credibility, our case studies are testaments to our proficiency in ORM.

Comprehensive Services

Fannit offers an extensive array of specialized ORM services, each designed to address specific challenges and opportunities in the online reputation landscape. Our services cover everything from the initial audit and custom strategy formation to ongoing monitoring and reporting.

  • Monitoring Services: Utilizing cutting-edge tools for real-time tracking of brand mentions, reviews, and online sentiment.
  • Repair Services: Leveraging proven strategies to manage and mitigate negative reviews and misinformation.
  • Enhancement Services: Employing techniques like content amplification and customer testimonials to proactively build a positive online presence.

Client-Centric Approach

We understand that every brand is unique, with its own set of challenges and objectives. Hence, we adopt a client-centric approach that prioritizes your specific needs.

  • Customized Solutions: No two ORM campaigns we undertake are identical. We provide tailored strategies based on your industry, target audience, and specific business objectives.
  • Regular Reporting: Transparency is at the core of our client relationships. We offer detailed reports and analytics that provide you with a clear understanding of your ORM campaign’s performance.
  • Open Communication: Our team is always accessible for discussions, updates, or any clarifications you may need, ensuring a seamless and collaborative experience.

The Services We Offer at Fannit

In today’s dynamic digital landscape, managing your online reputation requires a multifaceted approach. At Fannit, we offer a comprehensive suite of Online Reputation Management (ORM) services designed to holistically address your brand’s specific needs.

From proactive review generation to crisis management, our range of services is designed to elevate your brand’s online standing while driving measurable results.

Reviews Generation

Generating positive reviews is crucial for establishing brand credibility and fostering consumer trust. Our strategic approach involves:

  • Customer Engagement: Directly engaging with satisfied customers to encourage reviews.
  • Automated Tools: Utilizing automated software to streamline the review generation process.

Reviews Management (Response, Monitoring)

Managing existing reviews, both positive and negative, is equally vital for maintaining a robust online reputation.

  • Response Strategy: We formulate and execute timely and empathetic responses to customer reviews, mitigating negative feedback while amplifying positive testimonials.
  • Monitoring: Employing real-time tracking to monitor new reviews, thereby enabling swift action.

SEO Reputation Management (National and Local SEO)

Search engine results can have a profound impact on your online reputation. Our SEO Reputation Management services include:

  • Keyword Strategy: Targeting keywords that bolster your brand’s positive image.
  • Local SEO: Optimizing local listings to improve your brand’s reputation in specific geographic locations.

Online Reputation Repair

When your online reputation suffers, immediate and effective action is essential. Our repair services include:

  • Crisis Management: Tactical response to limit the damage from negative publicity or reviews.
  • Content Removal: Negotiating the removal of defamatory content from platforms when possible.

Build Authority and Credibility on Websites

A well-designed website can serve as the cornerstone of your online reputation.

  • Content Strategy: Developing authoritative content that positions your brand as an industry leader.
  • Brand Development: Crafting a compelling brand narrative that resonates with your target audience.
  • Design Elements: Employing design techniques that enhance user experience and contribute to a positive brand image.

Frequently Asked Questions

What are the Costs Involved in ORM Services?

The cost of Online Reputation Management (ORM) services can vary widely depending on the scope and complexity of the campaign. Factors such as the size of the business, the scale of reputation repair needed, and the range of strategies employed contribute to the overall cost.

It’s essential to consult with a trusted ORM provider like Fannit to get a customized quote that aligns with your specific needs and budget.

How Long Does it Take to See Results?

The time frame to see tangible results in ORM can vary. While some improvements, such as initial positive review generation and basic SEO optimization, may show results within a few weeks, more complex reputation repair tasks can take several months. Patience and a long-term strategy are key to a successful ORM campaign.

Can Negative Reviews be Deleted?

The deletion of negative reviews depends on the platform where they are posted and the nature of the content.

While some platforms allow the removal of reviews that violate their guidelines, not all negative reviews can be deleted. However, strategic response and mitigation strategies can often neutralize the impact of negative reviews.

Does Online Reputation Management Work?

Yes, Online Reputation Management is an effective way to improve brand perception and credibility. By employing a mix of proactive and reactive strategies, from generating positive reviews to mitigating negative content, ORM can significantly influence how your brand is perceived online. Fannit’s years of expertise in this area have consistently yielded positive results for our client’s company’s online reputation.

How to Improve Online Reputation Management?

Improving your online reputation involves a multifaceted approach that includes constant monitoring, proactive review generation, and effective SEO strategies.

In addition, timely responses to both positive and negative reviews, as well as creating authoritative content, can significantly bolster your online reputation. A strategic partner like Fannit can provide a tailored plan to improve your ORM effectively.

How Do I Get Something Removed From Google Search?

Removal of content from Google Search is a complex process that depends on various factors, including the nature of the content and where it’s hosted.

While Google does offer some avenues for content removal, such as reporting legal violations, the most reliable way to remove damaging content is at the source. If removal at the source is not possible, strategies like suppression through SEO can help to minimize its visibility.

Start Your ORM Journey Today

Your online reputation is an invaluable asset that directly influences your brand’s success. At Fannit, we specialize in crafting bespoke Online Business Reputation Management strategies that yield measurable results.

Contact our seasoned experts to discuss your unique needs or request a free, personalized consultation.

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